Meet The Team

Meet Our Caregivers: Well Beyond Ordinary
At Encore, our caregivers are more than just expert medical professionals who deliver skilled healthcare at every touchpoint. They are the backbone of our care community, leading with their hearts and helping our residents live life to the fullest.

Whether it’s a listening ear or a well-done knock-knock joke, our caregivers bring their unique personalities to the Encore community, offering residents an all-around delightful experience. Our caregivers are dedicated to learning meaningful details about each resident to build trusted relationships, which help them to better understand residents’ daily and long-term wants and needs. This practice of personalized care makes it easier, and more enjoyable, for our residents to reach the goals they set for themselves.

Our Team

Holly Burchfield


Hope Burchfield



With a compassionate spirit, caring demeanor, and commitment to providing excellent care to Encore residents, Administrator Hope Burchfield’s motto is doing the right thing always, whether it’s for residents, families, or team members. Her ten plus years working in long-term care, coupled with her own personal experiences caring for her father, makes Hope a true advocate for the elderly and providing personalized care.


With over a decade of valuable experience in healthcare, including work as an Accounts Payable Manager in long-term care, Hope brings a unique combination of education and experience to Encore. A dedicated and active member of the community, Holly is also a member of the Rotary and Lions Clubs.



Christie Strickland, RN

Director of Nursing


Lynn Davis

Team Player

Lynn Davis

Admissions and Discharge Planner


When Lynn Davis isn’t making a positive difference in our residents’ lives, she is making a difference in their families’ lives. As Encore’s Admissions and Discharge Planner, she makes it her daily mission to ensure that residents live life to the fullest and feel like they are right at home.


Lynn helps to make the transition to living in a long-term care community easy and comfortable for residents and their families. Her contagious smile and genuine nature help to brighten any room she walks into.


With a nurturing personality and nearly two decades of long-term care experience, Lynn brings a wealth of knowledge to the Encore community. Also active in the local community, she is the chairman of the Malvern/Hot Springs County Chamber of Commerce and serves as a member on the Malvern Rotary Club and on the Malvern City Chamber.

Carla Kesterson Admissions


Carla Kesterson

Community Outreach Coordinator


When it comes to navigating the long-term care process, Carla Kesterson is seen as a valuable resource to our residents and the community as a whole. She is passionate about helping others and meeting the needs of residents and their families, whether it is working to help a resident safely return home or educating families on the benefits of long-term care to ease the transition.


Her natural ability to listen and understand others’ concerns in long-term care, then offer practical solutions, make her a perfect fit as Community Outreach Coordinator.


With over a decade of experience in long-term care and a Biology degree from Henderson State University, Carla brings a wealth of knowledge to the Encore community. She has worked in different facets of healthcare, including business office manager, admissions coordinator, and community educator. These opportunities have allowed Carla to continue her lifelong calling to work with the elderly.

Assistant Director of Nursing
Betty Golden
CNA Supervisor
Nikki Thornton, RN
Infection Prevention Nurse
LaRhonda Montgomery
MDS Coordinator
Derek Bates
MDS Coordinator
Barbara Oliver
Team Member Specialist
Sarah Brooks
Life Enrichment Director
Laura Bennett
Business Office Manager
Kelly Alston
Resident Case Manager
Kel Reed
Housekeeping Supervisor
Mila Brock
Dietary Supervisor
Chris Rossoni
Maintenance Supervisor